3 Months Hosting for just Rs 99 — Offer ends in
Support Team Online — Average Reply in <15 min

We're Here to Help

Questions about hosting, billing, or a technical issue? Pick any channel below — our Nepal-based team is available 24/7.

24/7
Support Hours
<15m
Avg. Response
99.9%
Uptime SLA
10k+
Customers Served
REACH OUT

Pick Your Preferred Channel

Every channel is staffed — reach us however is easiest for you.

Live Chat

Instant help — click to open chat right now.

Online now

Phone

Call us anytime — our lines are open 24 hours.

+977-9745652548

+977-9745652549

Email

Write to us — we reply within a few hours.

[email protected]

Visit Us

Drop by our office in Lalitpur, Nepal.

BK Bhawan, Lalitpur
ROUTE YOUR QUERY

What Do You Need Help With?

Find the right team fast — click your topic to go straight to the relevant channel.

Sales & New Plans

Want to purchase a plan, get a custom quote, or discuss bulk pricing.

Email Sales

Technical Support

Server down, cPanel issue, email not working, or migration help.

Open Ticket

Billing & Invoices

Payment failed, invoice request, refund, or upgrade your plan.

Email Billing

Report Abuse

Spam, phishing, or any policy violation on our network.

Report Now
SELF-SERVICE

Solve It Instantly

Most issues are answered in our knowledge base — no wait, no ticket needed.

Submit a Ticket

Open a support ticket and get a written record of your issue — ideal for complex or non-urgent matters.

Open Ticket
Knowledge Base

Step-by-step guides for cPanel, domain setup, email configuration, SSL, and more — searchable and free.

Browse Articles
Client Portal

Manage hosting, domains, billing, and support tickets all in one dashboard — available 24/7.

Go to Portal
RESPONSE SLA

How Fast We Respond

Our response commitments by priority — we hold ourselves to these targets every day.

Priority Examples First Response Resolution
Critical Server down, site completely offline < 15 minutes < 2 hours
High Email not sending, login issues < 1 hour < 6 hours
Medium Performance issues, configuration help < 4 hours < 24 hours
Low General questions, billing queries < 12 hours < 48 hours

Response times apply to tickets submitted via the client portal. Live chat responses are immediate during staffed hours.

QUICK ANSWERS

Before You Contact Us

Check these common questions — you might find your answer instantly.

Log into your client portal, go to "Services → My Services", then click your hosting plan. You'll find a direct cPanel login button there.
First, check our server status page for any ongoing incidents. If no incident is listed, open a Critical-priority ticket in the portal or call us directly — our team will respond within 15 minutes.
Log in to your client portal → "Services → My Services" → select your plan → click "Upgrade/Downgrade". Changes take effect immediately and billing is prorated. Need help choosing? Email our sales team.
Yes! We offer free migration for all new hosting customers. Simply open a support ticket after purchasing your plan with your old host's FTP/cPanel credentials and we'll handle the rest — usually completed within 24 hours.
We accept eSewa, Khalti, IME Pay, Fonepay, ConnectIPS, Visa/Mastercard, net banking, and bank deposit. All payments are processed securely. For invoice-based payments, contact [email protected].

Didn't find your answer? Browse the full FAQ →

Company Information

Registered Name
Stable Cluster Pvt Ltd.
Company Reg. No.
350502
Registered Office
BK Bhawan, Lalitpur, Nepal
Business Hours
Sun – Fri, 10 AM – 6 PM NPT

Ready to get started?

Hosting from ₹99/mo with free migration, free SSL, and 24/7 support baked in. No hidden fees.

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